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Klaviyo vs Mailchimp vs Customer.io: When Each Wins

Shabir Malik 3 min readJuly 7, 2024

Klaviyo: DTC ecommerce

Best Shopify integration, strongest flow builder, biggest ecosystem of pre-built templates. For DTC, it's the default.

Mailchimp: SMB and creators

Cheapest, easiest setup, best for newsletters and very small ecommerce. Graduates to Klaviyo above $5k/month revenue.

Customer.io: B2B SaaS

Best for event-based, API-driven messaging. Trigger emails off product behavior at scale. Harder setup, better for technical products.

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